| Call 1-718-777-0006 Mon-Fri 9:00am-5:00pm (eastern time)
Address: AH Group, Inc., 3357 13th Street, Astoria, NY 11106
Email: lu@custom-toupee.com
Shipping & handling cost
We use Post Office. All orders can be tracked after they are shipped. Timing can be found at https://www.usps.com/international/mail-shipping-services.htm
For international customers who choose the shipping way without insurance, we will not be responsible for your loss, but to give you 30% discount for another new order.
Domestic (within America)
$14 Regular or Priority Mail ($19 for 3 or more hairpieces), with Insurance.
Canada
$21 First Class Mail without insurance (insurance not available)
$35 Priority Mail with insurance
$54 Priority Mail Express with insurance
Other countries
$25 First Class Mail without insurance (insurance not available)
$47 Priority Mail with insurance
$77 Priority Mail Express with insurance
Q & A
Q: Can you tell me how you handle my order and how long will I receive it?
A: After we receive your order, we will send you an email confirmation. At that time you know your order is being processed. You will also be notified by email when your order is shipped out.
The shipping package will be plain brown/white box with the only marking that it's from AH Group, Inc..
All the following time frame begins from your order and payment are received, ends in your order is mailed out:
For repairing, 6-8 weeks. For new unit, if you know your color number and size, this will save the time sending out hair sample and template to our manufacturer, so the time is 5-7 weeks. Otherwise 6-8 weeks.
For order with all specs already on factory's file or can be finalized over the phone/email, our express service will guarantee your new unit shipped out within 4 weeks at the cost of $50 per unit. If we need to mail new hair sample, template or other info to factory, please add an extra week.
Since our factory will be closed 7-20 days during October and Lunar New Year, orders fall in this period will be delayed accordingly.
Q: What guarantee will I get?
A: We guarantee the quality of our unit meets or exceeds that of our competitors'. We guarantee our unit is made to your exact specification (except curl/wave). If you order heavy hair density, we will not guarantee that. Therefore if you feel your hair density is not heavy enough, request for more hair adding will usually be declined or incur surcharge.
Q: If I change my mind, can I return my order and get refund?
A: Since your order is 100% customized, it is not returnable and it is not refundable. If a manufacturer defect is found, we will replace the item at no cost. The returning unit must be received within 2 weeks after our delivery and in its original condition. If problem arises after 2 weeks or the unit has been cut, please contact us and it'll be handled case by case. If you did not order it right, as long as we can adjust it, we will do it for you at some small cost(usually $39-$79). If it's not adjustable, you'll have the choice to order a new one at the heavily reduced price starting at $129.
Until 12/18/2024, 98% of our customers are satisfied with our products. We treat every one of you as our life time customer and we won't let you go easily.
Q: How can I make a credit/debit card payment?
A: You can call us or write down your card number and expiration date in your mail to us.
We also accept credit/debit card payment through PayPal. If you don't have a PayPal account, you can open one at http://www.paypal.com
If you have a PayPal account, please
(1)log in your PayPal account: http://www.paypal.com
(2)after log in, find "send money" on the top lines of the page and click on it
(3)fill the coming out forms (please put in recipient's email as payment@custom-toupee.com). Your payment will be received in a minute.
Q: I know only a little on the hair color numbers from some other sites. Can you either send me a color chart with the numbers or tell me how I can get one?
A: To match your hair color best, we prefer your natural hair sample (please try to collect as much as possible). You can also choose to mail us your hair swatch from color ring. Please note color sent in by email or photo will probably come out not to your expection and we don't guarantee it.
Q: Will my hairpiece/toupee be ready to wear?
A: No. Even we provide cutting service for $30, we strongly recommend your unit cut when it's on your head. If your barber doesn't know how to cut a hairpiece, ask us for a print out instruction for him/her.
Q: How do you cut my unit without seeing me?
A: We'll ask your hair length for sides, back and front. If you have an old unit with right hairstyle, we can use it for cutting reference. Basically we recommend that your unit is cut when it's on you head.
Q: How can I attach hairpiece/toupee to my head?
A: There are several ways to make attachments. You can use glue, tape or clip. Double-sided tape is used most.
Q: How can I take care of my hairpiece/toupee?
A: (1)use lukewarm water for cleaning
(2)brush or comb it to the style you want when it is wet, let it dry naturally.
(3)If using a hairdryer, use low heat (no heat is recommended for synthetic hair).
(4)use mild shampoo (pH=4.5-5.5). De-mineral (or to say soft) water will make the hair smooth and tangle-free.
(5)use leave-in Conditioner or hair serum to keep the shine but keep conditioner
off the base to avoid knots being softened.
(6)if need more hair care products, please refer to www.ppi.cc.
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